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Transit Services

What is ADA Transportation?

The ADA Para-transit Service program:

  • Is for people who cannot use the regular MART bus for some or all of their trips
  • Is an origin to destination service for ADA eligible customers
  • Operates on the same days of the week and hours of the day in the same areas as the regular fixed route bus
  • Provides a service that is comparable in time to the regular fixed route bus
  • Is a shared ride service
  • Operates in compliance with Federal Transit Administration (FTA) regulations

The ADA Paratransit Service program is not:

  • A personal taxi service; you should expect to be traveling with other riders who are going in the same general direction as yourself
  • Available everywhere and at all times

If you’re planning to move to a new address, please contact us first to find out if your new address is located within the ADA service area, so that your paratransit transportation can continue seamlessly.

What is the Americans with Disabilities Act (ADA) Complementary Para-transit Transportation?

ADA transportation is for people whose disabilities prevent them from using the regular accessible MART fixed route bus for some or all of their trips. MART determines eligibility based on functional considerations and helps determine which individuals can most benefit from ADA Para-transit service and which individuals can be best served by the regular accessible MART fixed route bus. You must apply for ADA Complementary Para-transit service and be determined eligible under the guidelines of the Americans with Disabilities Act.

Mandated ADA service area must fall within a ¾ mile area surrounding each of MART’s fixed bus routes. However MART’s ADA service has been expanded to the whole cities of Fitchburg, Leominster and Gardner. Lunenburg, Lancaster and Westminster are still restricted to the ¾ mile boundary.  ADA service is available whenever the regular MART fixed route bus is on the road, generally Monday through Saturday, with service hours varying from weekday versus Saturday. Click here to view MART bus schedules.

You do not have to live in the ADA service area to access the ADA paratransit services that MART offers. However, you must be picked up or dropped off at an address located within the ADA service area to access the service, and both ends of your trip must also fall within the ADA service area to be considered an ADA trip.

ADA Complementary Paratransit Service is a “complement” to the regular bus, which means that a trip on the paratransit service will typically take the same amount of time that it would take to make the trip on the regular WRTA bus, including waiting times and transferring from bus to bus.

Which government agency is responsible for overseeing compliance with the ADA Act?

The Federal Transit Administration (FTA) Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services. For more information, please visit the FTA website.

Council-On-Aging (COA) Transportation

‘MART’ provides Council-On-Aging transportation services throughout our ‘MART’ member communities for elderly (60+) and disabled residents. Fare prices and schedules vary with community.  Please contact your community’s Council on Aging Department for further information or to schedule your transportation.

Ashburnham
(978) 827-5000

Athol
(978) 575-9966

Bolton
(978) 779-3313

Fitchburg
(978) 829-1790

Hardwick
(413) 477-6707

Hubbardston
(978) 928-1400 ex. 210

Lancaster
(978) 733-1249 ex. 1106

Lunenburg
(978) 582-4166

Sterling
(978) 422-3032

Templeton
(978) 894-2780

Winchendon
(978) 297-3155

Ashby
(978) 386-2424 ext. 11

Ayer
(978) 772-8260

Boxborough
(978) 264-1717

Gardner
(978) 630-4067

Harvard
(978) 456-4120

Leominster
(978) 534-7511

Littleton
(978) 540-2470

Shirley
(978) 425-1390

Stow
(978) 897-1880

Westminster
(978) 874-7402

HAVE YOU HEARD ABOUT JARC?

 

JARC, Job Access Reverse Commute, is a program for people who need a ride between the hours of 8:00pm and Midnight for employment, the movies, shopping, visiting friends or family; the options are endless. JARC is available only within Fitchburg, Leominster, and Gardner (and the few other towns that our fixed route buses go). All rides are scheduled through MART, although transport may be from a MART van or Leominster Taxi. The price is $2.00 per ride.  Rides must be scheduled one business day in advance. Same day service is not available. To schedule, please call our office, Monday through Friday, 8:30am to 4:30pm, and speak to one of our delightful customer service representatives.  Need a ride during the day? The bus is always available. But please call and ask about our monthly subscription service. If you are transportation-disabled call and ask about our ADA Para-transit Ride.

  • WHO: Anyone needing transportation in the cities of Leominster and Fitchburg, or within the city of Gardner
  • WHAT: Any reason you may need a ride late at night, such as to or from employment or recreational.
  • WHEN: JARC runs Monday through Saturday between the hours of 8:00pm and 11:59pm. There is no JARC service on Sundays or Holidays. Price is $2.00 per ride.
  • WHERE: Between and within the cities of Leominster and Fitchburg, including some areas of Lunenburg and Lancaster, or within the city of Gardner.
  • HOW: To schedule a ride, you must call MART at 978-345-7711, option 3, at least one business day before your trip. The office is open Monday through Friday, 8:30am until 4:30pm.

Subscription Service Guidelines

  • Service is curb to curb.  Vehicles cannot enter private driveways.
  • Subscription Service is public transportation service provided on a monthly basis.
  • Transportation is combined with other customers and riders may be on the vehicles up to 90 minutes.
  • Payment for service much be received by the 26th of each month in order for service to begin the 1st of each month.  For any payment received after the 26th, there will be a three business day delay in service.  NO EXCEPTIONS.
  • Payment is non-refundable, non-transferable, there are no credits given.
  • The vehicle has up to 20 minutes to arrive.
  • This vehicle will not wait more than 3 minutes to pick you up.

Please call 978-345-7711 ext. 3 for pricing.

MART cannot provide subscription service for children attending a school or school substitution program.

Changes and Cancellations

  • Changes are limited to four times a month and must be called in to ‘MART’ at least one day before.
  • If you do not call and cancel your pick up trip prior to arrival of the vehicle, your return ride will be automatically canceled, you will have to make other arrangements for your trip.
  • If you do not show up for your trip for two consecutive days, ‘MART’ will suspend your service (no credit will be issued). Once you contact ‘MART’ your transportation will be reinstated beginning the next business day.

Inclement Weather

‘MART’ is unable to accommodate appointment delays due to inclement weather. If you do not need service, please call to cancel.

During inclement weather ‘MART’ may have to cancel service. We will do our best to provide service. Listen to WPKZ Radio 1280AM or call ‘MART’ for updates.

We do not reimburse or credit for cancelled service due to inclement weather

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