Notice of Language Assistance Services
The Montachusett Regional Transit Authority (MART) wishes to inform our consumers that if you do not speak or understand English, translation services are available at no charge. Tell the person helping you that you need language translation and the appropriate interpreter will be made available to you.
MART also has TDD services available for our patrons who have a hearing or speech impairment. Call 800-789-0577. Information about “MART” policies and services can also be provided in accessible formats and are translated to Spanish. If you would like accessibility or language accommodation, please contact MART by phone at (978) 345-7711 or by fax at (978) 345-9867.
Reasonable Modification Policy
MART is required to make reasonable modifications to policies, practices, and procedures to avoid discrimination and ensure that our programs are accessible to individuals with disabilities.
Examples of reasonable modifications:
Help rider with
using the farebox
Allow passengers with
medical conditions to eat/drink
Assist in extreme
Specific vehicle request
Driver acting as PCA such as carrying packages
Operating outside of service area/hours
Request for a specific driver
To request a reasonable modification, please call 978-345-7711 (option 3) or please fill out a reasonable modification form and send to email@example.com It can also be mailed to MART 1427R Water Street, Fitchburg, MA 01420. MART will process all reasonable modification forms within 5 days of receipt.Reasonable Modification Form