Contact MART Services
Please select the service you need below to ensure you reach the correct team.
Non-Emergency Medical Transportation (NEMT)
Medical Transportation for MassHealth Members
For medical appointments, ride scheduling, PT-1 requests, or trip changes:
Phone: 978-353-0333
Toll-Free: 800-854-9928
Public Transit
Fixed Routes, Schedules & Local Service
For fixed-route bus schedules, stops, and general transit questions:
Phone: (978) 345-7711
Note: Transit staff cannot schedule or modify medical transportation trips. Please use the MassHealth Transportation contact information on the left.
For general questions
For parking issues
To place ads on our vehicle
To find pass sale locations
MART Offices are closed on the following holidays:
New Year’s Day, Martin Luther King Day, Presidents’ Day, Patriots’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving, and Christmas,
Your Civil Rights in Public Transportation:
For information on your rights as a public transportation customer, please visit our page on Anti-Discrimination and Consumer Rights. If you feel you have been discriminated against, you may file a complaint. Please see our Complaint Procedure page for instructions and to download a complaint form.