Passenger transportation companies trying to become a MART Transportation Provider of brokerage services often ask the same questions. This FAQ serves to answer those questions quickly.
Application Phase Frequently Asked Questions
Q: What are the requirements of becoming a transportation provider with MART?
Q: Does driving for another company give me the necessary experience (Taxi, Uber, Lyft, other vendor)?
A: No, you must OWN and OPERATE your own livery (human transportation) service for a minimum of 1 year and hold a contract with a facility/vendor.
Q: How do I start if your company will not give me a contract?
A: You may obtain a contract with any number of facilities: nursing homes; hospitals; DayHab programs; school systems/Head Start; other state or private agency programs; or veteran’s organizations. Any information submitted on the application referencing work with these types of agencies must be reviewed and verified by MART.
Q: Can I meet with staff to discuss the application/review?
Q: Who can I use for written references?
A: References provided must be strictly professional in nature. Contracts, confirmation of business activity, or business affiliation references are acceptable. MART does not accept personal references in any capacity.
Q: What is MA Supplier Diversity Office (SDO) status?
Q: How long does the process of becoming a vendor take?
A: With an appropriately completed application, the Contracting Phase may begin approximately 30 days after submission.
Q: What are the current MART rates?
Q: What are the differences between DAR (Dial-A-Ride), Taxi, and Chair Car(CC) rates?
A: DAR and Taxi both refer to ambulatory trip rates with the only difference being that you must include at least 5 miles on your pick-up fare for DAR. You are not required to include any mileage on Taxi rates. Chair Car rates refer to vendors with certified vehicles that are able to transport wheelchair clients.
Q: What is and where do I get a Certificate of Good Standing?
A: There are 2 required certificates of Good Standing; one from the Department of Revenue (https//www.mass.gov/how-to/request-a-certificate-of-good-standing-tax-compliance-or-a-corporate-tax-lien-waiver) and the other from the Secretary of State (https://www.sec.state.ma.us/cor/corpweb/corcert/certinf.htm). The Department of Revenue Certificate is issued to demonstrate your business is in tax-compliance with the Commonwealth. This document needs to be renewed each year. The Secretary of State Certificate demonstrates the business has a good-standing in the Commonwealth of Massachusetts at its inception. Generally, we only require this document once, at the time of application submission.
Q: When and how will I be notified of MART’s acceptance of my application?
A: Notifications may vary and depend on the entirety of the information requested on the application being received; unless a disqualifying determination can be made with the information received. Once MART has a completed application on file a determination will usually be made within a week.
If these FAQs still do not answer your specific question, then we suggest contacting the MART Program Management Department at BrokerageBus@mrta.us.