Program Quality Agent – Job Opening

Position Summary:

The Program Quality Agent plays a critical role in supporting the operations of the Montachusett Regional Transit Authority. This position is responsible for processing, updating, and maintaining all Program-Based Transportation Incidents/Complaints and conducting Program-Based Site inspections. The role emphasizes the precise upkeep of documentation, follow-up inspections, and the management of incidents and complaints for all brokerage program transportation providers.

Program Quality Agent

Work Schedule: 8AM - 5PM

Pay Range: $16.83-$20.01

Openings: 1

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Recruitment (adp.com)

Job Description: Program Quality Agent Job Description