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Job Details

Program Agent in Program & Contracts Management

January 3, 2022

Position Summary:

This position supports operations by processing day program transportation requests for Mass Health and all Program Based members and assists in all related tasks to ensure compliance and efficiency of MART’s contracted routes.

Essential Functions/Position Responsibilities:

  • Processes Prescription Transportation, (PT1’s) and Transportation Requests, (TR’s) authorized by Mass Health and/or HST
  • Analyzes routes for cost effectiveness, making the necessary changes required to accommodate PT1’s and TR’s
  • Collaborates daily with contracted Vendors, Programs, Human Services Transportation, (HST), and others within MART
  • Surveys Members and Programs on Vendor performance
  • Verifies that Vendors follow up on all outstanding requests
  • Investigates client needs by working directly with the Programs and HST to discuss and verify specific client requirements
  • Creates new routes and/or single trips as required
  • Maintains spreadsheets of daily downloaded PT1’s and records all new and terminated clients
  • Calculates number of TR’s per month, per region for analysis and key performance indicators, (KPI’s)
  • Reviews HST attendance reports for possible errors/deletions. Confirms the need of monitors, attendance within programs and examines single trips to consider adding to established routes

When duties and responsibilities change, the employee may be asked to perform other duties as required as business needs dictate. Employees are required to identify any changes in their job duties since the descriptions were last reviewed.  Additionally, MART may ask that employees conduct a review of their position as part of the performance-evaluation process.


  • High School Diploma or equivalent
  • Minimum of 1 year of related experience
  • Must maintain confidentially of PHI and HIPAA
  • Excellent communication skills both written and verbal
  • Reliable means of transportation to get to work


  • Excellent organizational and time management skills
  • Attention to detail and demonstrated analytical abilities
  • An aptitude to multi-task in a fast-paced environment
  • Ability to work independently and in a team-oriented environment
  • Proficient in MS Office to include Word and Excel


Pay: Entry level to Sr. based on experience, knowledge, skills & abilities $16.83-$24.38


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