Cancelling Rides

ADA Cancellation Policy

978-345-7711 or 1-800-922-5636

  • Riders must call to cancel at least 30 minutes prior to the scheduled trip time, or they will be considered a "No-Show." Same day changes be accommodated.

  • You must be ready to exit the building at the specific door or exit that you scheduled when the vehicle arrives. The driver will sound the horn and will not wait more than 5 minutes. If you do not call and you are not ready when our vehicle arrives, you will be considered a No Show. Please refer to MART’s No-Show policy for more details.

  • If an appointment runs late before your return time. If you are ready early call MART and we will attempt to pick you up earlier.