Contact Phone: 978-345-7711

Public Information Records

The Massachusetts Legislature under the Acts of 2016 (Chapter 121) passed An Act to Improve Public Records into law.  This requires municipalities and agencies such as MART to revise their Public Records policies and create guidelines to help requestors make informed requests. Under this law MART designated two Records Access Officers (RAO). Their contact information is as follows:

Primary RAO

Bonnie J Mahoney
Communications Manager
1427R Water St, Fitchburg, MA 01420
Phone: 978-345-7711 x2290

Secondary RAO

Keary A Connors
Office Manager
1427R Water St, Fitchburg, MA 01420
Phone: 978-345-7711 x2274

All MART policies which govern the operations of transit services can be found within this searchable website. MART Public Records Guidelines and a list of record categories will be updated and posted here soon.

Anyone may make a public records request in the following manner:

  • In person at our Admin Headquarters located at 1427R Water St, Fitchburg, MA
  • Written request hand delivered to Admin Headquarters
  • By first class mail addressed to the RAO at their address
  • By facsimile to 978-345-9867
  • By email sent to
  • Oral requests may be made over the phone but are not subject to appeal

A detailed database of all requests will be retained. MART is obligated to respond to such requests within 10 business days (M-F) after receipt of the request.

All requests will be fulfilled electronically (pdf format) to an email address provided by the requestor. If the data is too large to be emailed, a data storage device may be used. The cost of such a device may be charged to the requestor.  If the requestor cannot accept an electronic format, then paper copies may be provided at the cost of 5 cents per page. MART has the legal right to charge for compliance with requests that take more than 2 hours to produce a rate not to exceed $25/hr for each hour over 2 hours.