MART has created email groups for the convenience of our Transportation Providers. MART strongly encourages all vendors to utilize these groups; not email or leave telephone voicemails for individual staff. This group email will allow us to respond in a timely manner as multiple staff will be receiving the emails. The groups are as follows:
DMAscheduling@mrta.us – Trips, standing orders, mileage issues, rate returns, shared rides, etc.
DMAcomplaints@mrta.us – Report no shows, complaints, delays, inclement weather, etc.
BrokerageContracts@mrta.us – Quarterly rate changes, applications, and contract related items, audits, and inspections
DMAinvoices@mrta.us - Questions on invoicing for MassHealth rides
DDSdayinvoices@mrta.us - Questions on invoicing for DDS/Dayhab rides
APinvoices@mrta.us - Questions on payments