Contact Phone: 978-353-0333

Provider Contacts

MART has created email groups for the convenience of our Transportation Providers. MART strongly encourages all vendors to utilize these groups; not email or leave telephone voicemails for individual staff. This group email will allow us to respond in a timely manner as multiple staff will be receiving the emails.  The groups are as follows:

DMAscheduling@mrta.us – Trips, standing orders, mileage issues, rate returns, shared rides, etc.

DMAcomplaints@mrta.us – Report no shows, complaints, delays, inclement weather, etc.

BrokerageContracts@mrta.us – Quarterly rate changes, applications, and contract related items, audits, and inspections

DMAinvoices@mrta.us - Questions on invoicing for MassHealth rides

DDSdayinvoices@mrta.us - Questions on invoicing for DDS/Dayhab rides

APinvoices@mrta.us - Questions on payments