Contact Phone: 978-353-0333

Contracting FAQs

Contracting Phase Frequently Asked Questions

Passenger transportation companies working to become a MART Transportation Provider of brokerage services often ask the same questions. This FAQ serves to answer those questions quickly.

 
Q: What will disqualify someone during a RMV/CORI/National Background check?
 
Q: What are the training requirements?
A: All employees of the transportation provider are to be certified in consumer sensitivity training.  Drivers will also require defensive driving and child seat securement.  If you are a chair-car vendor, your drivers will be required to be certified in wheelchair securement.  Appropriate training needs to be in place before your initial desk audit/inspection is conducted, which is performed following contract signature endorsement by MART.  Please refer to Contract Attachment K: Training Requirement.
 
Q: Does MART provide all the necessary trainings?
A: MART does have trainers that we work with and can provide the necessary contact information upon request. It is the transportation provider’s responsibility to set up the appointment and obtain all required trainings for yourself and your staff.
 
Q: What are insurance requirements?  Are there any special conditions regarding insurance certificates?
A: Reference pages 23, 24, and 48 of your contract in regards to insurance requirements. Insurance certificates must list MART as the certificate holder with the following description: "Montachusett Regional Transit Authority (MART) is an additional insured with respect to the transportation services provided by the insured, where required by written contract."
The additional insured language directly quoted above is not applicable for Workers Compensation policies.  However, the certificate holder requirement is applicable for Workers Compensation.
 
Q: As the owner, am I required to be covered by Workers Compensation insurance?
A: Yes, it is a contract requirement.  This applies to all contracted transportation providers including sole proprietors.
 
Q: How do I properly complete Contract Attachment J: Federally Required Disclosures?
A: This attachment seems to be the most problematic to complete and often needs to be redone.  After thoroughly reading the narrative provided in this MassHealth required form, which includes a helpful list of definitions, you may reference the attached mockup prepared by MART for additional guidance.
 
Q: What will cause a rejection of my Federal W-9 Form?
A: Carefully read the instructions provided by the Internal Revenue Service that are included as part of the form.  An example of an item which will result in a rejection follows: Item 1 clearly states do not leave the line blank.  However, Item 1 is often not filled in.  Additionally, your W-9 must coincide with the information reported on page 3 of the contract in item 2 of the Financial & Legal Status Statement.  Attached is the latest W-9 Form and Instructions for reference.
 
Q: When will I be able to start providing transportation?
A: Start dates will vary depending on multiple factors. Once MART has received and approved the contract, you will be given contact information to schedule your desk audit and vehicle inspections. Following completion of an approved desk audit you will be contacted by MART to schedule your Vendor Portal training in which participation is mandatory.  Upon completion of the Vendor Portal training, a start date will be agreed upon which must be within two (2) weeks of said training.
 
If you don't see your question and answer listed above, please feel free to send an email to BrokerageBus@mrta.us