Contact Phone: 978-353-0333

Masshealth Contact Us

Montachusett Regional Transit Authority

Brokerage Division

Address: 100 Main Street,
               Fitchburg, MA 01420

Toll-Free: (800) 854-9928 or (866) 834-9991 or (866) 834-9992 (English: 1, Spanish: 2, Russian: 3)

Phone: (978) 353-0333  Fax: (978) 353-0339

TTY/TDD: 1-800-789-0577 (Operators will assist to the appropriate department)

Hours of Operation: Monday – Friday 7:00AM to 7:00PM (options available in off hours)
For contact information for various brokerage departments please visit our Directory page

To reach our MassHealth Transportation:

After you choose a language from the main phone menu, you have the following options for MassHealth:

  • To access MART’s automated trip review, press 2
  • To schedule your transportation through the Call Center, press 3
  • To report an issue with your service, press 4

Call-Center Representatives can assist you in English, Spanish, or Russian. Other languages can be accommodated through a 3rd party language assistance line.


photo of front view of MART's Intermodal and Brokerage facility.