Customer Service Feedback Form

Please send us your feedback via the form below. You may also call us with your feedback at 978-345-7711 option 3 or email us directly. We look forward to serving you!
MART also has an online Lost and Found Form to report Lost Items.

Incident or Inquiry Description

Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.

Contact Information

You must leave your contact information (at minimum your phone or e-mail address) in order for us to respond to your question or complaint. If you have provided a valid e-mail, an automated e-mail will be sent to the address you provided to notify you of your case.

MART always keeps your contact information strictly confidential, it will never be shared nor disclosed to a 3rd Party. Please note that if you would prefer to remain anonymous, we will not be able to follow-up with your suggestion or inquiry.